Don’t Stop Supporting IE6
Planning to drop support for IE 6? Instead, redefine “support” and stay positive.
Yes, creating cross-browser experiences can be painful when support for Internet Explorer 6 (IE6) is required. There are dozens of hacks to get around certain issues, and it is possible to design experiences that are functionally identical on IE6 and more modern browsers. It may mean designers don’t have carte blanche, but that should be fine if their companies or clients mandate full IE6 support. Any good experience designer can work within constraints and still kick ass.
Still, a lot of folks are lobbying their companies, clients, and partners to drop support for IE 6.
My issue is how they’re doing it. The more dickish folks are throwing up an insulting roadblock, patronizing IE 6 users.
A more practical approach is to encourage users to upgrade with prominent, consistent notices. This angle isn’t terrible, but still alienates users and disrupts the experience for those users almost as much as a modified or “broken” IE6 experience. It’s just not friendly, or consistent with the brand message that usually mandates an identical UI across target browsers.
Another Option: Boring but Practical
My suggestion is to take this to the contracts. Redefine the word “support” as it applies to user agents (like browsers). Look at the cost/benefit of all types of support for all types of user agents. This should be a part of your business modeling.
Instead of refusing content to IE6 users or breaking brand guidelines by disrupting their experience with a patronizing notice, why not relegate them into a tier of Content-Level Support as opposed to Design Support?
Good sites already do this with a stylesheet for print: we don’t penalize printers for their lack of a good box model. The same is true of screen readers and most RSS readers. Maybe you can think of IE6 as a perfectly viable user agent for consuming content, but cost prohibitive for rendering top-tier experience design. Serve your print styles to IE6 if you don’t want to offer design support. Or serve a basic white-on-black stylesheet. Or no stylesheet. Pretend IE6 is the Googlebot or JAWS or any other non-graphical user agent. Just don’t punish people or talk down to them.
Channel Your Frustration Properly
You don’t have to be a dick to your less-endowed users. Shift them, officially, to a tier you, your clients, your company, and your partners agree upon and move on. Just make sure you’ve built an economic model that includes the IE6 users and estimates the cost of all possible decisions. Look at the realities of IE6 users of Digg to understand the complexities facing the people your cocky designers and lazy developers want to patronize or abandon.
Justify relegating IE6 with real numbers or choose to give it design support and force your designers to work within the constraints. They do get paid to work, after all. If they can’t create great experience design that doesn’t fuck over the people coding those experiences, fire them. Hire designers who understand browsers.
No matter what you do, keep your users’ needs first. They’re the ones you can’t replace.
A Great Resource
A few months back, I started up a GitHub project to create a baseline CSS file for all legacy browsers. Around the time I got contributions from folks at work, I found out about similar (but completed) projects out in the wild. One such project can be found here: http://code.google.com/p/universal-ie6-css/.
- August 06, 2009
